Your friendly local bank
The Manager
NatWest
12 The Broadway
Southgate
London N14 6QF 3rd April 2002
Account No:
Dear Ms.xxxxxxxxx
On the 5th of February this year I had occasion to write to you concerning the embarrassment faced by myself (and I am sure other customers) when drawing cash from your counters. I felt this was largely due to the fact that Natwest are forever changing counter staff and this has resulted in my never being recognized as a customer despite the fact that I have been with Natwest for fifty-three years.
On February the 12th you replied to me setting out the reasons for the cashiers actions and suggesting that if I wished to avoid further problems I should present my Switch card at the time of my cash withdrawal.
Fair enough, I thought ……..until today.
This morning I turned up at the bank to draw my normal monthly cash requirements and not wishing to have anyone query my identity I made certain that I presented with my ‘pay cash’ cheque my Natwest Switch Card.
To my astonishment the young lady cashier then asked me to sign the cheque again as, in her words, ‘she had not seen me sign the cheque in her presence.
I pointed out to her that it was precisely to avoid this situation that I was presenting my Switch Card and with bad grace agreed to re-sign the back of the cheque to get her to pay out my money.
After completing my transactions I spoke to your Customer Service Officer, a Ms.xxxxxxxxxx who very courteously confirmed that the cashiers were only carrying out Natwest instructions and even suggested that I could bring a passport with me as additional proof of identity !
If Natwest are now saying to me now do not sign the cheque until you present it to the cashier then I would be obliged if you set this out in a notice displayed above your counter so that mere mortals like myself know the rules that you are laying down before you decide to pay us out our own money.
Yours sincerely
R.Goldstein
NatWest
12 The Broadway
Southgate
London N14 6QF 3rd April 2002
Account No:
Dear Ms.xxxxxxxxx
On the 5th of February this year I had occasion to write to you concerning the embarrassment faced by myself (and I am sure other customers) when drawing cash from your counters. I felt this was largely due to the fact that Natwest are forever changing counter staff and this has resulted in my never being recognized as a customer despite the fact that I have been with Natwest for fifty-three years.
On February the 12th you replied to me setting out the reasons for the cashiers actions and suggesting that if I wished to avoid further problems I should present my Switch card at the time of my cash withdrawal.
Fair enough, I thought ……..until today.
This morning I turned up at the bank to draw my normal monthly cash requirements and not wishing to have anyone query my identity I made certain that I presented with my ‘pay cash’ cheque my Natwest Switch Card.
To my astonishment the young lady cashier then asked me to sign the cheque again as, in her words, ‘she had not seen me sign the cheque in her presence.
I pointed out to her that it was precisely to avoid this situation that I was presenting my Switch Card and with bad grace agreed to re-sign the back of the cheque to get her to pay out my money.
After completing my transactions I spoke to your Customer Service Officer, a Ms.xxxxxxxxxx who very courteously confirmed that the cashiers were only carrying out Natwest instructions and even suggested that I could bring a passport with me as additional proof of identity !
If Natwest are now saying to me now do not sign the cheque until you present it to the cashier then I would be obliged if you set this out in a notice displayed above your counter so that mere mortals like myself know the rules that you are laying down before you decide to pay us out our own money.
Yours sincerely
R.Goldstein
posted by Ron Goldstein at 6:26 pm
7 Comments:
What happens if you send a cheque by post? Do you have intercept it at the point of delivery to re-sign it?
Doesn't surprise me in the least - no point in changing your bank as they are all the same - had a problem with a little bit of money I have in the Halifax on Finchley Rd to which my daughter has my signing authority - or at least she did until they arbitralily changed that arrangemnt... so I asked them to tranmit some funds to my Cdn Bank a/c.
This appeared to throw them into a complete tiz wozas it went to leeds - thence to Glasgow - so I sent a rocket to Finchley road five weeks later - my ban then called to say that they had received an amount from Glasgow which they had placed in my a/c - Fine - no problem - then two days later they called to say that they had received an amount from Leeds..this is wrong I said as their was only ONE demand - "oh well - it'll sort itself out" -It did FIVE months later !
These are the people who claimed that when they went on the stack exchange I would receive FREE shares - I was then due 450 shares - I didn't celebrate !
The day dawned when I received a letter stating that it was TOO ONEROUS to send FREE shares to Canada - so tough beans - that cost me 1350 GBP -
I hate all banks !
Go to the bank with a cheque???
My various pensions go in, everything is on standing order and what is left is mine.
Only needing pocket money, M&S Tesco Sainsbury are ready and willing to give me fifty pounds on my switch and as they are open 24-7 I can get it when I want it and as many times a week as I need. Big things go on my other cards so I have a come back. Who needs banks.
By the way I do get interest on that account as well but then it is the good old Yorkshire come Australian come TSB come Hong Kong I think.
For the record I no longer bank with the NatWest.
Despite their TV ads which claims "we are always opening new branches" they closed their branch in Cockfosters and moved to Southgate about two miles away from here.
I snort loudly every time their Ad comes on the box !
Snorting loudly now there is a cure for all ills if ever I heard one.
A farmer up here got his tractor out and sprayed his branch with the best unmatured manure, now there is an idea that beats snorting.
I go along with the manure bit as it is popular over here if a farmer feels upset about anything - latest was a midnight dumping on the front lawn of our Provincial Premier of more than two tons of the pungent stuff... this was a pointed comment after the Premier had been jailed for Drunk Driving in Hawaii on his vacation !
Ron's moving from Nat West reminds me of the time I was invited to do a small project on their new H.O.building in London - the three odd shaped towers - I was informed by the Architect that this project was the last erection of the out going Bank president !
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